149211
Call or Contact Centre Manager
Organises and controls the operations of a call or contact centre. May work in a call centre.
Relevant occupation lists
ROL — Regional Occupation List The ROL is used for specified regional visa pathways, such as state-nominated 491 and regional employer sponsorship where the relevant rules apply. Check the particular visa and its nomination, sponsorship and location requirements; the list alone does not establish eligibility.
Visa pathways listed for this occupation
Select a visa to read the fuller explanation on this website, including the requirements you need to consider alongside the occupation listing.
Recorded subclass 189 invitation round
–The recorded subclass 189 results for 4 June 2026 do not show an invitation for this occupation.
The lowest invited score describes what happened in one round. It can change with the occupations selected, places available and candidates waiting, so it is not a fixed score to aim for. Where candidates have the same points, invitation order uses the EOI’s date of effect, broadly the time it reached that score. Check the tie-break information alongside the points result.
States and territories select candidates for the subclass 190 and state-nominated subclass 491 pathways through their own programmes. There is no single national invitation cut-off for those pathways, so look at the relevant jurisdiction’s criteria and published selection information.
Skills assessing authority
Where your visa requires a skills assessment, check the designated authority, the assessment pathway and when the result must be available. The authority sets its own criteria for qualifications, experience and evidence; a positive assessment does not by itself establish that every visa requirement is met.
- VETASSESSVocational Education and Training Assessment Serviceshttps://www.vetassess.com.au/
ANZSCO
The material below reproduces the Australian Bureau of Statistics ANZSCO entry. Read it as the occupation’s classification description, alongside the current visa and assessment requirements.
Occupation description
Organises and controls the operations of a call or contact centre. May work in a call centre.
ANZSCO skill level 2
Skill level 2 The general Australian qualification level is an AQF Associate Degree, Advanced Diploma or Diploma. At least three years of relevant experience may substitute within the classification, although additional experience or training can also be required. AQF is the Australian Qualifications Framework; separate assessment and visa rules still need to be checked.
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: In New Zealand: At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Typical tasks
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre
1492 Call or Contact Centre and Customer Service Managers
Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
ANZSCO classification hierarchy
- 1Managers
- 14Hospitality, Retail and Service Managers
- 149Miscellaneous Hospitality, Retail and Service Managers
- 1492Call or Contact Centre and Customer Service Managers
- 149211Call or Contact Centre Manager
Other occupations in this unit group
Unsure whether this occupation fits your work?
Choosing an occupation involves more than finding a familiar job title. I can review your duties, qualifications and visa history with you, explain which occupation your evidence may support and identify any gaps before you apply for a skills assessment. That discussion can also help you understand how the occupation choice affects the visa options you are considering.
Book a consultationSources: the Department of Home Affairs for occupation lists, visa links, restrictions and assessing authorities; the Australian Bureau of Statistics for ANZSCO descriptions, tasks, skill levels, alternative titles and specialisations. The directory uses ANZSCO 2022 and, where relevant to the visa framework, ANZSCO 2013. Refer to the original entries for current requirements, attribution and reuse terms.
Home Affairs skilled occupation list · ABS occupation classification entry
Estimate your skilled migration points — Check the points categories for visas 189, 190 and 491
Next step
Have a visa question or need help getting started?
A 30-minute consultation gives us time to discuss your circumstances, consider initial options and identify the documents that need checking. Some matters require a further review of the records before I can give a complete assessment.